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Policies & Procedures

How to Order?
This section describes the policies and procedure for ordering at MSM Shoppe.com. If you would like to order individual items, please click on one of the online catalogue categories to the left. Each category will display the items available. Each individual item can be ordered from it's individual page. Simply click on the graphic to make your purchase or follow any one of the other options available on those pages.

The following policies will be updated as necessary.

Ordering Options & Policies
International Orders
Shipping Policy
Refund Policy



Ordering Options & Policies

MSM Shoppe.com now offers five (5) methods of payment for good and services offered on the site:

  1. CREDIT CARD
    All credit card transactions are currently handled through Online Retailer CCNow. All orders placed with MSM Shoppe.com will appear as charges assessed by CCNow on your monthly statement. More information on CCNow policies is available by visiting the CCNow site. "Is it safe to use my credit card online?" For the answer, please click here and read this statement.

  2. ORDER BY MAIL
    NOTICE: All checks must be made out to Scot Brown. There are two order forms available for ordering products from MSM Shoppe.com. The first is a complete printed inventory of all products carried on the site. The second is a shorter "blank" order form which allows the individual to fill in the items of interest. These order forms can be conveniently found at
    Complete Pre-printed Order Form
    Small Blank Order Form

  3. CHECKS BY FAX
    MSM Shoppe.com now accepts payment using checks by fax. Simply print the order form of your choice from the Order By Mail category above along with the easy-to-use Fax Form.
    After completing the order form and attaching a signed check marked 'VOID' to the Fax Form, you will be prepared to submit your order via fax. Simply fax these forms to MSM Shoppe.com at (603) 415-9246 to place your order. For the terms of check payment via fax, please visit the Fax Center page for complete details.

  4. CHECKS BY PHONE
    That's right! MSM Shoppe.com can now accept orders paid using checks via the telephone. New banking laws and software now offer customers the luxury of paying by check while enjoying the instantaneous purchasing power of a credit card. Simply call MSM Shoppe.com at (623) 873-8080 to submit your order. Please have a check available for payment. You will be required to present information contained in the check for the processing of all orders.

  5. ONLINE CHECK PAYMENTS
    For the fastest method of ordering without a credit card, you can now submit orders and payment directly by check by using our online forms. This can be accomplished by utilizing the form available in the Online Check Center.
    By filling out the form available on this page along with the items ordered, you can send your order directly to be processed immediately. Alternatively, you can send a scanned image of a signed check marked "VOID" as an email attachment to order@msmshoppe.com along with a detailed description of the following:

    1. Description of Order
    2. Name
    3. Address
    4. City, State, Postal Code
    5. Phone Number
    6. Email Address

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International Orders

International orders will be gladly accepted. Please note that all duties, taxes, etc. imposed by the destination country are the responsibility of the Recipient. In addition, please check in advance to be sure your country will allow importation of nutritional supplements prior to ordering such items. Payment for orders will be accepted in the two following manners:

  1. CREDIT CARD
    All credit card transactions must be offered in US Funds. Once payment is approved, your order will be filled and sent. If you are not using an international credit card, please be aware that all orders above $40 USD in value will require the submission of physical proof of credit card number and signature. This is due to an incomplete worldwide database system of security using address verification. This will also guarantee confirmation of your order. Therefore, you will be required to offer proof of these materials when orders exceed $40 USD. You will be sent an email indicating the fax numbers to report such information. For your convenience, many locations are available worldwide to complete the verification process. To view these requirements, please see the Manual Authorization Policy.

  2. ORDER BY MAIL
    All international orders placed by mail must be accompanied by payment in US Funds. This can be accomplished using international Money Orders in US Funds or Traveler's Cheques in US Funds. Please note that all Money Orders and Traveler's Cheques must be made out to Scot Brown. There are two order forms available for ordering products from MSM Shoppe.com. The first is a complete printed inventory of all products carried on the site. The second is a shorter "blank" order form which allows the individual to fill in the items of interest. These order forms can be conveniently found at
    Complete Pre-printed Order Form (20kb) and
    Small Blank Order Form (5kb)

If you have been instructed to incur additional shipping costs to guarantee delivery of your order please click here.

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Shipping Policy

No additional shipping charges are assessed for the products shipped in the United States of America, unless otherwise indicated. International orders will incur additional charges for shipping according to weight. At this time, please email shipping@msmshoppe.com to obtain shipping charges for specific international orders. International orders will be gladly accepted. Please note that all duties, taxes, etc. imposed by the destination country are the responsibility of the Recipient. Orders will be shipped throughout the world and continental United States of America using FedEx, UPS, and the United States Postal Service at our discretion. Items shipped in the United States of America are usually shipped via Priority Mail. Some occasions occur when UPS is preferred. If you have special shipping needs, please use the above email address to address these concerns. Additional shipping may be required for rushed orders in the United States. Inquire above for these rates.

If you have been instructed to incur additional shipping costs to guarantee delivery of your order please click here.

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Return Policy

The return policy set forth at MSM Shoppe.com is as follows:

  • 30-day money back guarantee30-Day Money Back Guarantee
    Any item may be returned for a full-refund if returned within 30 days from purchase.   If products are damaged or non-functional, you must notify MSM Shoppe.com within 3 days of receiving damaged wares.

Please send all returns to:

MSM Shoppe.com
3531 W. Glendale Avenue #266
Phoenix, Arizona 85051
United States of America

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The information contained herein is for educational purposes only. It is not medical advice and is not intended to replace the advice or attention of health care professionals. Consult your physician before beginning or making changes in your diet, supplements or exercise program, for diagnosis and treatment of illness and injuries, and for advice regarding medications.

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