Policies & Procedures
How to Order?
This section describes the policies and procedure for ordering at MSM Shoppe.com. If you
would like to order individual items, please click on one of the online catalogue
categories to the left. Each category will display the items available. Each individual
item can be ordered from it's individual page. Simply click on the 
graphic to make your purchase or follow
any one of the other options available on those pages.
The following policies will be updated as necessary.
Ordering Options &
Policies
International Orders
Shipping Policy
Refund Policy
Ordering Options & Policies
MSM Shoppe.com now offers five (5) methods of payment for
good and services offered on the site:
CREDIT CARD
All credit card transactions are currently handled through Online Retailer CCNow. All
orders placed with MSM Shoppe.com will appear as charges assessed by CCNow on your monthly
statement. More information on CCNow policies is available by visiting the CCNow site. "Is it safe to
use my credit card online?" For the answer, please
click here and read this statement.
ORDER BY MAIL
NOTICE: All checks must be made out to Scot Brown. There are two order
forms available for ordering products from MSM Shoppe.com. The first is a complete printed
inventory of all products carried on the site. The second is a shorter "blank"
order form which allows the individual to fill in the items of interest. These order forms
can be conveniently found at
Complete Pre-printed Order Form
Small Blank Order Form
CHECKS BY FAX
MSM Shoppe.com now accepts payment using checks by fax. Simply print the order form of
your choice from the Order By Mail category above along with the easy-to-use Fax Form.
After completing the order form and attaching a signed check marked 'VOID' to the Fax
Form, you will be prepared to submit your order via fax. Simply fax these forms to MSM
Shoppe.com at (603) 415-9246 to place your order. For the terms of check payment via fax,
please visit the Fax Center page for
complete details.
CHECKS BY PHONE
That's right! MSM Shoppe.com can now accept orders paid using checks via the telephone.
New banking laws and software now offer customers the luxury of paying by check while
enjoying the instantaneous purchasing power of a credit card. Simply call MSM Shoppe.com
at (623) 873-8080 to submit your order. Please have a check available for payment. You
will be required to present information contained in the check for the processing of all
orders.
ONLINE CHECK PAYMENTS
For the fastest method of ordering without a credit card, you can now submit orders and
payment directly by check by using our online forms. This can be accomplished by utilizing
the form available in the Online Check
Center.
By filling out the form available on this page along with the items ordered, you can send
your order directly to be processed immediately. Alternatively, you can send a scanned
image of a signed check marked "VOID" as an email attachment to order@msmshoppe.com along with a detailed
description of the following:
- Description of Order
- Name
- Address
- City, State, Postal Code
- Phone Number
- Email Address
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International Orders
International orders will be gladly accepted. Please note
that all duties, taxes, etc. imposed by the destination country are the responsibility of
the Recipient. In addition, please check in advance to be sure your country will allow
importation of nutritional supplements prior to ordering such items. Payment for orders
will be accepted in the two following manners:
CREDIT CARD
All credit card transactions must be offered in US Funds. Once payment is approved, your
order will be filled and sent. If you are not using an international credit card, please
be aware that all orders above $40 USD in value will require the submission of physical
proof of credit card number and signature. This is due to an incomplete worldwide database
system of security using address verification. This will also guarantee confirmation of
your order. Therefore, you will be required to offer proof of these materials when orders
exceed $40 USD. You will be sent an email indicating the fax numbers to report such
information. For your convenience, many locations are available worldwide to complete the
verification process. To view these requirements, please see the Manual Authorization Policy.
ORDER BY MAIL
All international orders placed by mail must be accompanied by payment in US Funds. This
can be accomplished using international Money Orders in US Funds or Traveler's Cheques in
US Funds. Please note that all Money Orders and Traveler's Cheques must be made out to
Scot Brown. There are two order forms available for ordering products from MSM Shoppe.com.
The first is a complete printed inventory of all products carried on the site. The second
is a shorter "blank" order form which allows the individual to fill in the items
of interest. These order forms can be conveniently found at
Complete Pre-printed Order Form (20kb)
and
Small Blank Order Form (5kb)
If you have been instructed to incur additional shipping
costs to guarantee delivery of your order please click here.
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Shipping Policy
No additional shipping charges are assessed for the
products shipped in the United States of America, unless otherwise indicated.
International orders will incur additional charges for shipping according to weight. At
this time, please email shipping@msmshoppe.com
to obtain shipping charges for specific international orders. International orders will be
gladly accepted. Please note that all duties, taxes, etc. imposed by the destination
country are the responsibility of the Recipient. Orders will be shipped throughout the
world and continental United States of America using FedEx, UPS, and the United States
Postal Service at our discretion. Items shipped in the United States of America are
usually shipped via Priority Mail. Some occasions occur when UPS is preferred. If you have
special shipping needs, please use the above email address to address these concerns.
Additional shipping may be required for rushed orders in the United States. Inquire above
for these rates.
If you have been instructed to incur additional shipping
costs to guarantee delivery of your order please click here.
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Return Policy
The return policy set forth at MSM Shoppe.com is as
follows:
Please send all returns to:
MSM Shoppe.com
3531 W. Glendale Avenue #266
Phoenix, Arizona 85051
United States of America
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The information contained herein is for educational
purposes only. It is not medical advice and is not intended to replace the advice or
attention of health care professionals. Consult your physician before beginning or making
changes in your diet, supplements or exercise program, for diagnosis and treatment of
illness and injuries, and for advice regarding medications.
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